15.04.100 Delinquency.
A. In the event of any nonpayment for water, sewer, or storm and surface water utility services for any billing cycle, the city shall have all remedies as provided in this chapter or by any other applicable law, including, without limitation, liens and/or shutting off the service. However, prior to any service being shut off, the finance department shall provide written notice of nonpayment at least 10 days prior to actual shut off of service. The written notice shall be mailed to the premises’ occupant and owner or owner’s agent, if the owner provides written instructions to the city to do so.
B. The notice shall specify at least:
1. That payment for service is overdue, the total amount due, and that the statutory lien may be imposed;
2. That service will be shut off unless payment in full is made to the city within 10 days;
3. The address and telephone number of the finance department;
4. That a hearing may be requested;
5. That the city will charge a turn-on and turn-off fee before service is resumed following a shut off of service; and
6. That service will not be shut off while a hearing is pending. [Ord. 2006-06-063; Ord. 2001-02-007; Ord. 9562, 1986; Ord. 8982 § 10, 1981].