A. All notices from company to the city pursuant to a franchise shall be to the finance director with a courtesy copy to the information technology director unless otherwise expressly provided. Company shall maintain with the city, throughout the term of its franchise, an address for service of notices by mail. Company shall maintain a convenient local customer service and bill payment location within the city for matters such as receiving subscriber payments, handling billing questions, equipment replacement and customer service information.

B. Normal business office hours means those hours during which most similar businesses in the community are open to serve customers. In all cases, “normal business hours” must include some evening hours at least one night per week and/or some weekend hours. [Ord. 2012-05-030; Ord. 1998-09-075; Ord. 8999 § 12, 1981].