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A. The city may, at approximately three-year intervals during the term of the franchise, and at such other times as the city deems appropriate, conduct a public review of the franchise. The purpose of the review shall be to ensure, with the benefit of full opportunity for public comment, that the franchise continues to effectively serve the public in the light of new developments in cable law and regulation, cable technology, cable company performance, local regulatory environment, community needs and interests, and other such factors. Both the city and company agree to make a full and good faith effort to participate in the review in a manner that accomplishes this end. It is not intended that the franchise be modified as a result of such review, except as a last resort for achieving the purpose of the review. The city shall establish a procedure for ensuring orderly review, full discussion of any proposed policy changes between the city and grantee, and full public hearing regarding all matters discussed during the review.

B. Special evaluation sessions may be held at any time during the term of the franchise at the request of the city or the company.

C. Topics which may be discussed at any scheduled or special evaluation session may include, but not be limited to, company’s overall compliance with the franchise, service rate structures, franchise fee, penalties, free or discounted services, application of new technologies, system performance, services provided, programming offered, customer complaints, privacy, amendments to this chapter, judicial and FCC rulings, line-extension policies, and company or city rules. [Ord. 2012-05-030; Ord. 1998-09-075; Ord. 8999 § 37, 1981].